Pistolo Privacy Policy

At Pistolo, we are committed to protecting your privacy and complying with Australian privacy legislation, including the Privacy Act 1988 and the Australian Privacy Principles. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you access our online gaming platform.

Information We Collect

We collect personal identification information including your full name, date of birth, residential address, email address, and phone number to establish and maintain your gaming account. We also collect government-issued identification documents such as driver's licenses or passports for age verification and compliance with Australian anti-money laundering regulations. Additionally, we gather technical information such as IP addresses, device details, and cookies to enhance security and optimize our platform. Gaming activity data, including betting history and game preferences, is collected to personalize your experience and support responsible gambling initiatives.

How We Use Your Information

Your personal information is used primarily to fulfill our contractual obligations, including account creation, verification, and payment processing. We use your data to comply with legal requirements under Australian anti-money laundering laws, taxation regulations, and gambling laws administered by state and territory authorities. Your information enables us to provide personalized gaming services, enhance platform security, and detect and prevent fraudulent activities. We also use your data to communicate with you regarding account updates, promotional offers, and important service announcements.

Information Sharing

We may disclose your personal information to regulatory authorities including AUSTRAC for anti-money laundering compliance, Australian taxation authorities for reporting purposes, and state gambling regulators for license compliance. Information may be shared with law enforcement agencies when legally required or when necessary to investigate suspected illegal activities, fraud, or violations of our terms of service. We do not sell your personal information to third parties outside Pistolo; however, we may share data with trusted service providers who assist in operating our platform, subject to strict confidentiality agreements.

Data Security

We implement end-to-end encryption for all data transmissions and storage to protect your sensitive information from unauthorized access. Our secure data centers feature physical access controls, monitoring systems, and regular penetration testing to identify and address vulnerabilities. We comply with PCI DSS standards for payment card data protection and maintain automated security monitoring and threat detection systems. All employees and service providers are required to maintain confidentiality through signed agreements and regular privacy training programs, with regular backup procedures and disaster recovery protocols in place.

Your Rights

Under Australian privacy law, you have the right to access personal information we hold about you and request corrections to any inaccurate or outdated information. You may seek deletion of your information in certain circumstances, and you have the right to data portability, allowing you to request your information in a structured, commonly used format for transfer to another service provider. You can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have mishandled your personal information. To exercise any of these rights, please contact our Privacy Officer using the details provided below.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your gaming experience, remember your preferences, and analyze platform usage patterns. These technologies help us improve security, detect fraudulent activity, and personalize content. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact our Privacy Officer at the email address below. We will respond to your request within 30 days unless an exception applies under the Privacy Act 1988.